Question 1

How is the default language selected upon installation?

Accepted Answer

The extension checks your browser language settings. If it matches one of our 16 supported languages, it loads automatically in that language; otherwise, it defaults to English.

Question 2

How can I install and activate the extension?

Accepted Answer

After installing, click the puzzle icon in the top right of your browser and pin 'Etsy Insight Pro'. You can then click the icon to open the dashboard at any time.

Question 3

How do I change the display language in the extension?

Accepted Answer

The extension supports 16 languages including English, Turkish, German, Spanish, French, etc. Go to the General tab in settings and pick your preferred language from the dropdown.

Question 4

What is the Etsy currency warning and how does the automatic USD setting work?

Accepted Answer

To calculate daily sales and product prices accurately, it is recommended to set your Etsy display currency to USD ($). If your currency is set to something else, the extension warns you and helps automatically switch to USD. This prevents exchange rate calculation errors in your data.

Question 5

Why is GDPR / Data Consent required?

Accepted Answer

The extension needs this permission to save stores and data strictly inside your browser (local-first) and report technical runtime errors anonymously to our team (Sentry). Scans will halt if consent is declined.

Question 6

How do I start tracking my competitors?

Accepted Answer

Navigate to any Etsy store page. Click the orange 'Track Store' button below the left menu or shop title. The store will be added to your dashboard instantly.

Question 7

The 'Track Store' button does not show on Etsy?

Accepted Answer

Please make sure the extension is active in your browser. If a page fails to load fully, the button might not appear; refreshing (F5) the page will bring it up.

Question 8

What's the difference between manual and auto scan?

Accepted Answer

Manual scan updates data instantly on demand. Auto scan periodically refreshes data in the background to keep insights fresh.

Question 9

How does the auto-scanning work?

Accepted Answer

As long as your browser is open, the extension automatically scans in the background twice a day (around 00:00 and 12:00 local time). This process is designed to be lightweight and respectful of Etsy's rate limits.

Question 10

Can I completely turn off background auto-scanning?

Accepted Answer

Yes, open Settings (⚙️) from the top right of your dashboard, and set 'Auto Scan Interval' to 'Off (Manual Only)'.

Question 11

What is the product scan page limit (Max Pages) and why is it needed?

Accepted Answer

To prevent Etsy from flagging your IP due to too many requests (429) and to preserve browser performance, the maximum number of product pages scanned at once is limited.

Question 12

What happens during an Etsy 429 Too Many Requests error?

Accepted Answer

When scanning too fast, Etsy triggers a 429 rate limit. The extension automatically detects this, pauses the queue for 5 minutes, and resumes when safe to prevent blocking your IP.

Question 13

Does rescanning stores delete historical chart data?

Accepted Answer

No. Rescanning shops does not delete your existing historical logs. It saves new scan data incrementally on top of your existing history.

Question 14

What happens if a tracked shop goes on vacation or closes?

Accepted Answer

When a shop is on vacation or closed, Etsy skips product detail pages. The extension detects this, pauses scanning for that shop, and displays a status message to prevent database errors.

Question 15

How is the out-of-stock (Sold Out) status of products verified?

Accepted Answer

If the extension detects a product is sold out during a store scan, it opens the product page directly in the background for a second verification to prevent false markings. This ensures the actual stock status is confirmed regardless of language settings, and any product returning to stock instantly updates its price and information.

Question 16

How do I create a new group/category?

Accepted Answer

Select 'New Workspace...' from the category dropdown on the dashboard. Enter a name to create a workspace, then drag/assign shops to organize them.

Question 17

Are there naming restrictions when creating a new workspace?

Accepted Answer

Yes. To prevent layout and table distortion, workspace names are limited to a maximum of 20 characters, and special characters like HTML tags are sanitized.

Question 18

How do I move a shop to another category or workspace?

Accepted Answer

Click the options menu next to a shop name and select 'Move Shop'. Choose your target workspace or the default 'General' group from the dropdown to reorganize your dashboard.

Question 19

How do I delete a store from my list?

Accepted Answer

On the dashboard store list table, click the trash (🗑️) button on the right of the store name to permanently delete it and all its historic logs.

Question 20

What is the benefit of archiving a shop instead of deleting it?

Accepted Answer

Archiving allows you to hide shops that clutter your main dashboard without losing their data. All historical sales graphs and product logs remain saved in your database and can be restored at any time via the 'Unarchive' button.

Question 21

How do I compare competitor shops and how is the 'VS Leader' selected?

Accepted Answer

On the comparison page, you can add multiple shops side-by-side to compare them across more than 10 metrics like total sales, active items, and weekly growth. The shop that wins in the most categories is automatically declared the VS Leader (🏆 Leader).

Question 22

How are shop tiers (Platinum, Diamond, Gold, Silver) determined?

Accepted Answer

Shops are classified based on total sales: Platinum (100k+), Diamond (50k+), Gold (10k+), Silver (1k+). This helps you instantly gauge competitor scale.

Question 23

What do shop status tags (Boutique, Popular, Fast Seller, Slowing) mean?

Accepted Answer

Tags are based on sales speed and active listings: Boutique (<100 items), Fast Seller (high recent sales momentum), Popular (high overall sales), Slowing (declining sales velocity).

Question 24

How is the 'Best Seller of the Day' determined?

Accepted Answer

The product in your tracking list that gains the highest net sales increase over the last 24 hours is shown as the best seller of the day in the quick glance panel.

Question 25

When does the product-specific sales history fill up?

Accepted Answer

Since Etsy doesn't provide historical sales data on first load, product sales will show empty on day 1. As the extension scans daily, it tracks differences to populate history charts.

Question 26

How does the product-specific sales and price history tracking work?

Accepted Answer

The extension analyzes tracked shop items daily. It records estimated daily sales, price changes, and inventory status day-by-day, presenting them as interactive charts on the product details page.

Question 27

What does 'frequency' mean in SEO tag analysis?

Accepted Answer

It shows how many times a specific tag is used across all products in the selected shop or group. Frequently used tags reveal the core SEO strategy of your competitor.

Question 28

Why copy only the top 13 tags?

Accepted Answer

Etsy limits tags to 13 per listing. The extension copies the top 13 most common tags of your competitor with a single click to save time.

Question 29

Why does AI Insights say 'insufficient data'?

Accepted Answer

AI needs at least 2 distinct days of product logs to compute changes. New stores will unlock AI insights after 24-48 hours.

Question 30

How do I customize price change notifications?

Accepted Answer

Open the Notifications tab in Settings (⚙️). Toggle price alerts on/off, or adjust the minimum percentage threshold (e.g. 5% price change) to trigger alerts.

Question 31

What is the Price Change Notification Threshold?

Accepted Answer

In Settings -> Notifications, you can set a minimum percentage (e.g. 5%). The extension will only notify you if the price changes by at least this percentage, preventing spam from tiny price changes.

Question 32

What is the Big Sales Spike notification?

Accepted Answer

A PRO feature that sends a desktop notification when a tracked store gets a sudden sales jump (e.g., more than 20 sales in one day), ensuring you spot campaigns instantly.

Question 33

Is my data secure? Is it sent to your servers?

Accepted Answer

Etsy Insight Pro is a local-first extension. All tracked stores, sales data, and tag analyses are stored strictly inside your browser's secure database (local database). No data is sent to external servers or third parties.

Question 34

Is the backup file (.bckp) secure?

Accepted Answer

Yes. The backup file is a compressed data format containing only your tracked shops, sales histories, and extension settings. It never contains passwords or payment information.

Question 35

How do I export my data to Excel (CSV)?

Accepted Answer

You can click the 'Export to Excel' button on any shop detail page or the 'All Product Sales' tab to download all tables and history to your computer. This feature requires PRO.

Question 36

What do the columns in the Excel export files mean?

Accepted Answer

The reports include product info, daily sales, sales growth, and other performance metrics. You can use this data to perform detailed growth analysis in Excel.

Question 37

Why do some characters look corrupted in Excel?

Accepted Answer

If you experience encoding issues opening CSVs, open Excel, go to 'Data' -> 'From Text/CSV', and select 'UTF-8' file origin before loading. This is an Excel setting.

Question 38

How do I generate a PDF report?

Accepted Answer

On the store details page, click the 'Export PDF' button. A visual report with store metrics, weekly sales charts, and top-selling products will be generated and downloaded.

Question 39

What is the difference between Store List and Batch Sales Excel exports?

Accepted Answer

Store List exports the general overview of all tracked shops (sales, reviews, conversion). Batch Sales exports detailed daily sales history of all shops in a single file, perfect for bulk analysis.

Question 40

How do I move my data to another computer?

Accepted Answer

Click 'Backup' in settings to download your database backup file, then click 'Restore' on your new computer's settings tab to import it.

Question 41

Can I see deleted or sold-out competitor products?

Accepted Answer

Yes, once tracking starts, the system monitors all product states. If a product is deleted or runs out of stock, it is flagged as 'Sold Out' or 'Deactivated' in red. When a product returns to stock, its price, title, and all other details are automatically updated.

Question 42

How does the 'Clean Today's Data' feature work?

Accepted Answer

If you notice data discrepancies for today, this PRO feature lets you clear today's scanned data for a store, allowing you to rescan fresh. It only deletes today's log, keeping historical logs safe.

Question 43

When should I use the 'Fix' database option?

Accepted Answer

If you notice date shifts, gaps, or anomalous numbers in your graphs, use the 'Fix' option in settings to automatically scan and correct DB index entries.

Question 44

What is the difference between Repair Database and Reset Database?

Accepted Answer

Repair Database rebuilds local database indexes to fix glitches without deleting any data. Reset Database permanently wipes all tracked shops, sales histories, and settings to start fresh.

Question 45

What are debug logs? Are they safe?

Accepted Answer

Technical logs are kept to troubleshoot issues. If you choose to share them, our support team can inspect errors and patch bugs quickly. Logs never contain passwords or payment keys.

Question 46

Will the extension fill up the device storage?

Accepted Answer

Modern browsers offer gigabytes of local storage. Extension data is small (few MBs). Note: clearing site data via browser settings might wipe DB, so export backups regularly.

Question 47

How do I delete all stored database records?

Accepted Answer

Go to the Cleanup tab in settings and select 'Reset Database' or 'Clean Today's Data'. This permanently wipes stored logs from browser memory.

Question 48

What are the differences between LITE and PRO?

Accepted Answer

LITE version allows tracking a maximum of 5 stores. PRO unlocks unlimited store tracking, daily product sales history logs, advanced SEO tag analysis, AI insights, PDF/Excel exporting, and daily data cleanup (PRO exclusive).

Question 49

I bought a license but the extension is still LITE?

Accepted Answer

Activation is usually instant. If it stays LITE, reload the extension by right-clicking its icon and selecting 'Reload', or change the app language in settings and revert it.

Question 50

How long does it take for PRO features to unlock after license activation?

Accepted Answer

Activation is validated instantly in the background. The extension upgrades to PRO within seconds without needing a page refresh, unlocking all restrictions.

Question 51

Can I use the extension on multiple computers?

Accepted Answer

Yes, you can use your PRO subscription on any PC signed into the same Chrome profile or by activating your license key in other browsers at no extra cost.

Question 52

Is the payment system secure?

Accepted Answer

Payments are processed securely via the encrypted ExtensionPay system powered by Stripe, trusted by millions globally. Your credit card information is never visible to or stored by us.

Question 53

How can I cancel my subscription?

Accepted Answer

You can cancel anytime by clicking the 'Upgrade Now' button in the panel and following the cancellation link, or via the license management link sent in your receipt email.

Question 54

Are there any hidden costs?

Accepted Answer

Absolutely not. The monthly subscription fee covers all features. There are no scan limits, API surcharges, or hidden fees.

Question 55

Where do I see replies to my support tickets?

Accepted Answer

All submitted tickets and replies from our team are shown in the 'My Tickets' tab on this page in real-time. You might also receive replies via email.

Question 56

What is the promise to contact support before writing a bad review?

Accepted Answer

User satisfaction is our goal. Please contact us via this support panel before leaving a low-rating Chrome review. We guarantee resolving your issues in 24 hours.

Question 57

What are the file upload limits in the support form?

Accepted Answer

Screenshots sent to our support team must be under 5MB and in standard image formats (.png, .jpg, .jpeg). Other file formats are not accepted.

Question 58

How does the offline support ticket queue work?

Accepted Answer

If you send a support ticket or message while offline, it is saved in Chrome local storage. Once your connection is restored, the extension automatically sends it to our support team.

Question 59

How can I enable Telegram notifications for support tickets?

Accepted Answer

You can use the Telegram link button in the 'My Tickets' tab on the Support page. Once you send the provided verification code to the bot, the integration is complete, and you will receive instant notifications on Telegram when our support team replies.

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